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Customer Service

Shipping Policy

The Ruse kindly offers complimentary ground shipping on all orders. 

Delivery occurs in 5 to 10 business days after your order is placed. Processing may add an additional 48 hours due to pending availability and credit card verification. 

We offer Express and International shipping. Please inquire for pricing and delivery estimates. 

We cannot ship to Post Office Boxes.

 

Return Policy

Due to our products unique one of a kind nature we do not offer returns.

You may exchange your purchase within 7 days of receiving your product for a different size only. Your product must be returned unworn and in the original condition. 

Please email info@therusela.com and include the following: 

Purchase date

Order number

Size

Style number or description 

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